SHIPPING & PAYMENT (INSPECTION INCLUDED) POLICY

SHIPPING POLICY

Delivery time: 2-5 working days for cities, districts/communes nationwide.
– For bank transfer payments, please transfer the order value to datfoods.vn in advance. Customers using SMS Banking will receive immediate information!
– datfoods.vn will promptly confirm the information and deliver the goods to customers!
The responsibility of the delivery party (Logistics service provider): is responsible for delivery time and ensures the condition of the goods upon reaching the customer. In case of incidents caused by the fault of the delivery party, they are fully responsible and liable for compensation based on the product’s value. datfoods.vn will not be held responsible for errors resulting from subjective mistakes of the delivery party; in cases of force majeure, we will support 50% of the loss.
In case of delays in delivery, datfoods.vn will promptly contact and provide information to customers, giving them the opportunity to cancel the contract if desired.

Distinguishing the responsibilities of traders and logistics service providers regarding the provision of goods documentation during the delivery process.
– All orders are pre-packaged and sealed by datfoods.vn before shipping.
The shipping carrier will be responsible for transporting goods in their original condition and packaging.
– All packaging of orders includes the following information:
+ Recipient information, including: Name, phone number, and address of the recipient.
+ Order tracking number.
– To ensure the safety of the goods, datfoods.vn will include a valid financial invoice or warehouse release form with the package (if applicable).
– Financial invoices or warehouse release forms serve as supporting evidence for complaint processing, such as determining the market value of goods, ensuring legitimate circulation of goods, etc.